Free Delivery on orders over R650.

Terms and Conditions

Terms and Conditions

General Terms and conditions

Website details

The Kaio Dia SA website www.kaio-dia.co.za  is owned and operated by UP Goldman Pty Ltd (“UP Goldman”, “us”, “we”, or “our”), a company registered in the Republic of South Africa.

Terms and conditions applications

These Terms and Conditions govern and apply to the ordering, sale, delivery of goods and your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

The Website enables you to shop online for an extensive range of diabetes and on body injector related products.

 

Change in terms

We may periodically update or change the Terms of this website without giving you prior notice. You should check them regularly, as your continued use of our website means that you accept any updated or revised Terms.

Applicable law

This agreement is governed by the laws of the Republic of South Africa.

Use of our website

You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorized use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited.

You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorized use.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Accuracy of Website content, prices, product descriptions and images

Accuracy

All reasonable steps are taken to ensure that the information on our website, social media channels and email marketing is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current. Errors and omissions excepted (E&OE)

Kaio Dia SA reserves the right to limit the quantities of any item offered for sale on the Online Store.

Sale products may vary from photographs.

Any comments uploaded by our users or any authorized experts invited as our guests are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

Your comments

We value your comments, ideas, suggestions and feedback (“contact us”) via our website. We will not compensate you in any way whatsoever for your comments. Once received, your comments will become our property and we will not be limited in any way in the use, commercial or otherwise, of any of your comments.

You warrant that your comments do not and will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your comments and you shall remain accountable towards any third party regarding any harm caused by your comments.

 

Intellectual property

All rights, including copyright, trademark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. All data and information communicated to or from the website including its database also belongs solely to us. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorized use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

Use of our logo, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorized use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our intellectual property rights.

Advertising

Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Online shopping Terms and conditions

These online shopping terms and conditions apply to all purchases ordered online at www.kaio-dia.co.za. Please read them carefully and print a copy for future reference.

You can choose to register with us at any time or check out as a guest should you prefer. Please click on the “My-Account” avatar to register. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.

 

Online registration

To register you will be required to provide certain information including personal details and your delivery address. When registering, you will be required to choose a user ID and a password. Please keep your password private and avoid using the same password for multiple websites. Kaio Dia SA accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user ID and password each time you visit our online shopping site. To amend any registration particulars please click on “My-Account” avatar and edit your details.

Product sale and availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.

We reserve the right to discontinue or change the specifications of our products from time to time without notice. We will inform you as soon as possible if any products ordered by you are not available.

We reserve the right to limit the quantity of any item offered for sale.

We cannot always guarantee the availability of stock.

If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items that are correctly delivered. See Refunds and Returns Policy

Website content errors

We regret that no order will be processed if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Website pricing policy

We are committed to offering our customers the most competitive prices. Therefore, prices shown are exclusive to the website. Prices are while stocks last.

Prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

A delivery fee will be charged for each order placed by you and will be shown on the online till slip as a separate item. If purchases exceed R650.00 free delivery will be applicable.

Disclaimers and exclusion of liability

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products.

You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products.

In the event that any clause contained in these Terms is invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned.

We shall not be regarded as having waived or be precluded from exercising any right under these Terms by reason merely that we have provided any indulgence to you or we fail to exercise or delay exercising any right we may have, whether the same right or any other right.

Methods of payments

We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

Payment may be made for Goods via the following methods (depending on its availability and/or your eligibility to use such a method) –

  1. Debit card: where payment is made by debit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization your order for the Goods will be cancelled. You warrant that you are fully authorized to use the debit card supplied for purposes of paying the Goods. You also warrant that your debit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.
  2. Credit card: where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization your order for the Goods will be cancelled. You warrant that you are fully authorized to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.
  3. Direct bank deposit or electronic funds transfer (EFT): if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. We will not accept your order if payment has not been received.

You may contact us via our contact page to obtain a full record of your payment. We will also send you email communications about your order and payment.

Once you have selected your payment method, you will be directed to a secure site for payment of the applicable purchase price for the Goods.

We will debit the total value of your online order against the payment method tendered by you during the check-out process. Payment will be effected on acceptance of your order and prior to delivery.

By submitting your order and payment method details you warrant that you are over the age of 18 (eighteen), are authorized to make payment with the payment method and that there are sufficient funds available to pay for the order.

Confirmation of orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Delivery

There is only one method of delivery of goods which is via courier.

We deliver only within the Republic of South Africa.

Deliveries will take place 3-7 working days in Main Metropolitan areas from when your order has been placed and paid for. We reserve the right to change these delivery lead times.

Delivery times

We deliver Monday to Friday, between 08:00 and 17:00. No deliveries will be made on weekends and public holidays.

Deliveries will take place within 3-7 working days from when your order has been placed and paid for. We reserve the right to change our lead times over high-volume periods.

Please expect a longer lead time on your order if you are situated in areas outside of main metropolitan areas. It will require our courier partners to travel further to get your order to you.

Delivery costs

Delivery is free for orders above R650.00.

Orders under R650.00 are systematically calculated according to the delivery area.

Goods not available for delivery

Unfortunately, some items may not be in stock at the time you place your order. In the event that we cannot deliver your goods within the stated time, we will contact you to make alternative arrangements. If necessary, we can refund your order. This may reflect as a credit in your online store account.

For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.

Please arrange that you or your authorized representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Online shopping delivery personnel

We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

Refunds and return policy

Refunds and returns

If you are for any reason dissatisfied with an item purchased from our website you may return it for refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 14 (fourteen) days of purchase, provided that the product has not been damaged. We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of Kaio Dia SA, having inspected the condition of the item returned. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

Please note:

You will be subjected to a transactions fee of up to 4%.

You will be responsible for the delivery costs for any returns. Your options for returning products would be either via courier services or dropping off at our registered offices. Please contact us at support@kaio-dia.co.za  prior to returning the products to arrange a returns log.

We will not accept any returns of any products of which the packaging has been torn. Refunds are bank dependent and may take up to 10-14 working days to reflect.

 

Cancellations

If for any reason you would like to cancel an order you may contact our Customer Services Centre via email at support@kaio-dia.co.za. While any cancellation of orders will be accepted at our sole and absolute discretion and we provide no warranty that any cancellation of any order will be accepted, any cancellation which we do accept will only be accepted in the event that you notify us of your intention to cancel prior to dispatch of the order in question. Should you wish to cancel your order once it has been processed as an EFT or card payment, a 4% EFT and card payment fee will be levied against your refund.

We reserve the right to debit your payment card for the delivery fees in respect of any cancellations.

If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms.

 

WARRANTY

According to section 56(2) of the Consumer Protection Act (CPA), within 6 (six) months after the delivery of any product(s) to you as the consumer, you may return the products to us, without penalty and at our risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55 of the Consumer Protection Act (CPA), and we must, at your direction, either: 

(a) repair or replace the failed, unsafe or defective product(s); or

(b) refund you the price paid for the product(s).

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Description
  • Weight
  • Dimensions
  • Additional information
  • Add to cart
Click outside to hide the comparison bar
Compare

Celebrate World Diabetes Day 2023

Enjoy this 14% discount.

Use code: DIABETESDAY at checkout

valid until: 16 november 2023